Preparing for Flu Season
Flu season is always challenging and, with the current Public Health Emergency (PHE), advance planning will be even more important. Here are some tips to help you prepare: Order the appropriate quantity of flu shots. Review usage trends from past years, including how many were ordered versus how...
October 7th, 2020
Categories: Tip of the Month, Training
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Improving HBPC Practice Efficiency
Efficiency is key to the well-being of your HBPC practice. Here are some strategies for boosting efficiency: Understand and document current workflows and processes to avoid task duplication Create an effective intake process that collects necessary information and forms, and introduces services, so providers can focus on patient care...
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Medical Necessity Documentation 101
The medical necessity of a service is the overarching criterion for payment in addition to the individual requirements of a CPT  (Current Procedural Terminology) code. Documentation of medical necessity should do the following: Identify a specific medical reason or focus for the visit (e.g., worsening or new symptoms)...
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Strategies for Telehealth Implementation
Telehealth is an important clinical delivery model, especially for home-based providers during the COVID-19 pandemic. Here are some practical implementation considerations: Practice Implementation Consider current and future COVID-related workflow needs when selecting a technology vendor Train staff by conducting mock virtual visits among team members Develop documentation templates...
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Agendas for Interdisciplinary Team Meetings
Interdisciplinary team (IDT) meetings improve staff communication, encourage teamwork, and promote optimal patient care and outcomes within house call programs. During the COVID-19 pandemic, IDT meetings are especially important for maintaining team cohesiveness. Following a structured meeting agenda can help maximize IDT meeting effectiveness. In addition, brief staff huddles...
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Infection Control in Home-Based Primary Care
As home-based primary care (HBPC) expands across the U.S., we’re reminded of how critical this model of care is, particularly during a Public Health Emergency like COVID-19.  Because of this, and more than ever, HBPC providers must keep infection surveillance, prevention, and control efforts top-of-mind to protect patients,...
April 14th, 2020
Categories: Practice Management, Tip of the Month, Training
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Keep Your Practice Financially Healthy
Revenue cycle management (RCM) encompasses all the administrative and clinical functions that contribute to the identification, capture and management of patient service revenue. A periodic review of RCM basics may uncover opportunities for process improvement within your organization. Points to consider: Do you have in-house support, or will...
March 13th, 2020
Categories: Tip of the Month
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Optimizing Front Office Operations
House Call programs can become more efficient, drive collaboration and enhance overall effectiveness by optimizing their daily operations. These operations can include managing phone calls, paperwork, record requests, and geographic scheduling; confirming appointments and verifying insurance, conducting patient intake and processing referrals, and assisting with practice billing and...
March 5th, 2020
Categories: Tip of the Month, Training
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Evaluating Your Staffing Model
Staffing costs are responsible for the largest share of a house call program’s expenses, so it is essential that staffing is appropriate to meet the needs of patients in the service area without sacrificing productivity. To enhance sustainability, a house call program should be evaluating its staffing on...
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How to Confidently Get Reimbursed for Prolonged Services (Non-Face-to-Face)
Since January 1, 2017, the Centers for Medicare & Medicaid Services (CMS) has authorized payment for CPT codes 99358 – 99359 for prolonged services non-face-to-face (F2F). When used correctly, this is a significant reimbursement opportunity for Home-Based Primary Care (HBPC) providers. The CMS national payment rate for 99358...
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