Strategies for Telehealth Implementation
Telehealth is an important clinical delivery model, especially for home-based providers during the COVID-19 pandemic. Here are some practical implementation considerations: Practice Implementation Consider current and future COVID-related workflow needs when selecting a technology vendor Train staff by conducting mock virtual visits among team members Develop documentation templates...
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Agendas for Interdisciplinary Team Meetings
Interdisciplinary team (IDT) meetings improve staff communication, encourage teamwork, and promote optimal patient care and outcomes within house call programs. During the COVID-19 pandemic, IDT meetings are especially important for maintaining team cohesiveness. Following a structured meeting agenda can help maximize IDT meeting effectiveness. In addition, brief staff huddles...
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Infection Control in Home-Based Primary Care
As home-based primary care (HBPC) expands across the U.S., we’re reminded of how critical this model of care is, particularly during a Public Health Emergency like COVID-19.  Because of this, and more than ever, HBPC providers must keep infection surveillance, prevention, and control efforts top-of-mind to protect patients,...
April 14th, 2020
Categories: Practice Management, Tip of the Month, Training
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Keep Your Practice Financially Healthy
Revenue cycle management (RCM) encompasses all the administrative and clinical functions that contribute to the identification, capture and management of patient service revenue. A periodic review of RCM basics may uncover opportunities for process improvement within your organization. Points to consider: Do you have in-house support, or will...
March 13th, 2020
Categories: Tip of the Month
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Optimizing Front Office Operations
House Call programs can become more efficient, drive collaboration and enhance overall effectiveness by optimizing their daily operations. These operations can include managing phone calls, paperwork, record requests, and geographic scheduling; confirming appointments and verifying insurance, conducting patient intake and processing referrals, and assisting with practice billing and...
March 5th, 2020
Categories: Tip of the Month, Training
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Evaluating Your Staffing Model
Staffing costs are responsible for the largest share of a house call program’s expenses, so it is essential that staffing is appropriate to meet the needs of patients in the service area without sacrificing productivity. To enhance sustainability, a house call program should be evaluating its staffing on...
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How to Confidently Get Reimbursed for Prolonged Services (Non-Face-to-Face)
Since January 1, 2017, the Centers for Medicare & Medicaid Services (CMS) has authorized payment for CPT codes 99358 – 99359 for prolonged services non-face-to-face (F2F). When used correctly, this is a significant reimbursement opportunity for Home-Based Primary Care (HBPC) providers. The CMS national payment rate for 99358...
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Chronic Care Management: One Way to Maximize Fee-for-Service Reimbursement
Would you like to maximize your reimbursements by up to $42 dollars per patient per month for the care being provided? Chronic Care Management (CCM) involves much of what you may already be doing to provide high-quality care for your patients: maintaining a comprehensive electronic care plan, managing...
September 11th, 2019
Categories: Practice Management, Tip of the Month
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Geographic Scheduling: Impact on Home-Based Primary Care Productivity
One of the unique challenges home-based primary care practices face is determining an effective geographic scheduling and route planning process.  The ability to automate and/or optimize routing of patient visits is key to minimizing travel time for providers, boosting productivity and increasing face-to-face time with patients. Dedicating the...
August 16th, 2019
Categories: Practice Management, Tip of the Month, Training
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Why is HCC Coding so Important for Home Care Medicine?
A hot topic in health care today is Hierarchical Condition Categories (HCCs), and there is no better time to consider the value of HCC coding to your home-based primary care program!  HCC coding is the risk adjustment method used by Centers for Medicare and Medicaid Services (CMS) to...
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