Dr. Paul Chiang, Senior Medical and Practice Advisor

Paul Chiang, MDDr. Chiang focuses his time on developing curriculum, teaching current and future providers and presenting locally and nationally on the value of home-based primary care.

In addition to his role at HCCI, Dr. Chiang is Medical Director for HomeCare Physicians (HCP), a suburban Chicago practice focused on delivering care to medically complex patients in their homes. The HCP house call program has made more than 116,000 house calls to home-limited patients since its founding in 1997. Personally, Dr. Chiang has made nearly 33,000 house calls to more than 3,000 patients over his 19-year career. Dr. Chiang attended medical school at the University of Illinois in Chicago and completed his residency program at the Medical College of Wisconsin in Milwaukee. He holds a Master of Arts in Bioethics. His practice and work have been featured on ABC News Chicago and in northeast Illinois’ Daily Herald. In 2014, Central DuPage Hospital named him as one of 50 Unsung Heroes. In October 2019, Dr. Chiang received the “House Call Doctor of the Year” award from the American Academy of Home Care Medicine.


Dana Crosby, Director, Engagement & Practice Development

Dana CrosbyDana brings a 20+ year portfolio of success driving business, human resources and consulting strategies, functions, and initiatives for organizations across diverse industries. Prior to joining HCCI, Dana led a global Human Capital Management consultation and implementation services practice with a portfolio inclusive of Fortune 500 companies. Dana holds a Bachelor of Arts degree in both Business Administration and Psychology. Along with her expertise in consulting and human resources, she brings a personal passion and professional commitment to the mission of HCCI.



Brianna Plencner, CPC, CPMA, Manager, Practice Improvement

Brianna Plencner, CPC, CPMABrianna has deep knowledge and experience in house calls practice management having focused her career in Primary Care and Home Care Medicine. Brianna is a certified coder since 2014, Certified Professional Medical Auditor as of 2018, and holds a diploma in Medical Insurance Billing and Coding. Prior to joining HCCI, Brianna served as the Practice Manager for HomeCare Physicians, a home-based primary care practice which is part of Northwestern Medicine in the Chicago, IL area; she also has experience working with inpatient hospital and critical care physician practices. In addition to her understanding of practice operations, Brianna excels at developing workflows and efficiencies for home-based primary care practices. Brianna has strong communication skills with experience bringing front and back office teams together.


Betsy Innocenti, Manager, Provider Engagement

With more than a decade of experience across the healthcare continuum, Betsy brings a fresh perspective to her role as Manager of Provider Engagement at HCCI. A collaborative team player, Betsy is committed to helping build today’s workforce for tomorrow’s house calls. In this role, she drives a variety of outreach initiatives to leading academic medical centers, health systems and industry experts aimed at broadening awareness of home-based primary care and HCCI’s extensive resources.  Prior to joining HCCI, Betsy served as a home health liaison for Northwest Community Healthcare and the home care program manager for The Lutheran Home. She holds a Master’s degree in Gerontology from Concordia University and a Bachelor’s degree in Social Work from Viterbo University.