Dr. Paul Chiang, Senior Medical and Practice Advisor

Paul Chiang, MDDr. Chiang focuses his time on developing curriculum, teaching current and future providers and presenting locally and nationally on the value of home-based primary care.

In addition to his role at HCCI, Dr. Chiang serves as Medical Director for Northwestern Medicine HomeCare Physicians (HCP), a suburban Chicago practice focused on delivering care to medically complex patients in their homes. HCP has made more than 131,000 house calls to home-limited patients since its founding in 1997, and Dr. Chiang has personally made over 37,000 house calls to more than 3,600 patients during his 23-year career. His practice and work have been featured on ABC News Chicago and in northeast Illinois’ Daily Herald. In 2014, Central DuPage Hospital named him as one of 50 Unsung Heroes. In October 2019, Dr. Chiang received the “House Call Doctor of the Year” award from the American Academy of Home Care Medicine.

Dana Crosby, Senior Director, Engagement & Practice Development

Dana Crosby

Dana brings a 20+ year portfolio of success driving business, human resources, and consulting strategies, functions, and initiatives for organizations across diverse industries. In her role at HCCI, she utilizes her skills and experience to lead practice development and engagement activities, inclusive of consulting services, the HCCIntelligence™ program, pilot projects, and initiatives focused on engaging and developing professionals delivering home-based care. Before joining HCCI, Dana led a global Human Capital Management consulting and implementation services practice with a portfolio inclusive of Fortune 500 companies. Dana holds a Bachelor of Arts degree in both Business Administration and Psychology and a Diversity, Equity, and Inclusion in the Workplace certification. Along with her experience, she brings a personal passion and professional commitment to the mission of HCCI.

Kera Holmes, Manager, Practice Development

Kera Holmes

With nearly a decade of experience in practice management and operation roles with a special focus on revenue cycle management, Kera brings a hands-on approach to her position as Manager, Practice Development at HCCI. She utilizes her background in practice administration and operations to assist with the further development of HCCI’s extensive education courses, HCCIntelligence™ resources, and serve as a member of the HCCI Consulting team to support home-based medical care practices start, maintain, and grow their practices efficiently. Most recently, Kera served as practice administrative manager for Insight Home Physicians, a home-based primary care practice. Kera holds a Bachelor of Science in Health Services Administration and Management from Drexel University and is a certified professional coder (CPC®).