Optimizing House Call Programs to Meet the Needs of Medically Complex Patients

Course Description:

Available exclusively to members of the National Partnership for Hospice Innovation (NPHI), HCCI is pleased to offer the two-day workshop, Optimizing House Call Programs to Meet the Needs of Medically Complex Patients. This interactive, case-based activity is designed for learners from hospice/palliative practices who want to optimize the business management/ operations for existing house call programs, and/or add a home-based primary care service line to augment other home-based programs. Through this workshop, clinical providers, program administrators, and practice/operations staff will enhance their knowledge and competence in house call operations and in leveraging the collective value of home-based primary care and palliative care to meet the needs of medically complex, home-limited patients.

This workshop will include both clinical and practice management tracks and will feature such topics as:

  • Synergies and Solutions: The Intersection of Home-Based Primary Care and Palliative Care
  • Surviving and Thriving in Today’s Dual Environments: Fee-for-Service and Value-Based Care
  • Getting Started: Key Considerations when Launching or Expanding a House Call Program – patient population, staffing, negotiating contracts with payers, budget, marketing, policies and procedures, EHR
  • Optimizing the Daily Operations of House Call Programs – scheduling, productivity, revenue cycle management, technology, provider safety, retention/self-care
  • Coding, Documentation, and Billing for Home-based Medical Care
  • Simulated House Calls: Managing the Longitudinal Care of Medically Complex, Home-limited Patients

Learning Objectives:

Upon completion of the workshop, learners will:

  • Explore the needs of the medically complex, home-limited patient population, various socioeconomic drivers and workforce considerations, and the value presented by home-based primary care and palliative care to address the needs of these vulnerable patients.
  • Examine ways in which house call programs can survive, and even thrive, in dual environments: fee-for-service and value-based.
  • Assess new opportunities available to home-based primary care and palliative care through recently introduced advanced payment models.
  • Discuss a wide range of important considerations when launching or expanding a house call program.
  • Implement a variety of strategies and workflows aimed at optimizing the day-to-day operations of a house call program.
  • Apply documentation requirements to support E/M codes frequently used in home-based medical care and avoid coding risks and red flags.
  • Identify billing opportunities and documentation requirements beyond the E/M codes for home visits and apply strategies for implementing these services into daily practice.
  • Apply appropriate strategies to manage the longitudinal care of home-limited patients with chronic conditions and multiple co-morbidities.

This workshop is intended for clinical providers, program administrators, and practice/ operations staff from member programs of the National Partnership for Hospice Innovation (NPHI).

Course Offered

April 21-22, 2020 | Schaumburg (Chicago), Illinois
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Day 1: 10:00 am-6:00 pm
Day 2: 8:00 am-1:00 pm*

* Registrants are strongly encouraged to stay through the end of the workshop and not book return flights earlier than 3:00pm CST on Day 2.

Download the Agenda

$475 per person


Thomas Cornwell, MD
Chief Executive Officer, Home Centered Care Institute (HCCI)
Physician and Founder, Northwestern Medicine HomeCare Physicians

Brianna Plencner, CPC, CPMA
Manager, Practice Improvement, Home Centered Care Institute (HCCI)

Rebecca Ramsay, BSN, MPH
Chief Executive Officer, Housecall Providers

Edwin Zhao, MHA
Outcomes Analyst, MedStar House Call Program

Continuing Medical Education Credit:

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of PeerPoint Medical Education Institute and the Home Centered Care Institute. PeerPoint Medical Education Institute is accredited by the ACCME to provide continuing medical education for physicians.

PeerPoint Medical Education Institute designates this live activity for a maximum of 11 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The following organizations accept certificates of participation for educational activities certified for AMA PRA Category 1 Credit™:

  • Physician Assistants: American Academy of Physician Assistants (AAPA)
  • Nurse Practitioners: American Academy of Nurse Practitioners Certification Program (AANPCP)
  • Nurses: American Nurses Credentialing Center (ANCC)
  • Practice Managers: Medical Group Management Association (MGMA)

Hotel Accommodations:

Hyatt Place, Schaumburg
1851 McConnor Parkway
Schaumburg, IL 60173

Hotel Reservations:
Click Hereto link to make reservations or call (847) 330-1060, option 3. Continental Breakfast is included with the room reservation.

Reservation Cut-off Date:
The cut-off date for reservations is March 30, 2020. You are encouraged to book the reservation as soon as possible in order to secure the special rate of $109 plus taxes. Please note room rates have a 15% tax.


Overnight and daily parking is available at the Hyatt Place, Schaumburg at no charge to hotel guests.
Daytime only parking is also available on a complimentary basis at 1900 E. Golf Road, Schaumburg, IL 60173.

Need more information about this workshop? Contact us at education@hccinstitute.org or call 630-283-9246.


NPHI Members – take advantage of special discounts on these other opportunities from HCCI!

HCCI Advanced Applications of Home-Based Primary Care
April 23-24, 2020 | Schaumburg (Chicago), IL

Fee: $525 (NPHI members save $100!)
To register, contact Danielle Feinberg: dfeinberg@hccinstitute.org or 630-283-9246

This two-day classroom workshop is designed for experienced HBPC providers. Case-based sessions focus on higher-level clinical and practice management topics, while hands-on sessions allow for skills development in wound care, gastrostomy and tracheostomy tube changes, and joint injections. Additional information is included on how to optimize the business end of your practice by providing valuable tips and strategies related to coding and documentation, workflow and staff productivity, and other aspects that contribute to sustainability.

HCCI House Call Practicum
Various dates available. Save 10% on the registration fee. To register, please email education@hccinstitute.org or call 630.283.9246.

This unique two-day field experience allows providers and practice managers to shadow trained preceptors and acquire new knowledge and skills in house call operations and clinical care for medically complex patients in the home.

HCCI House Call PracticumTelemedicine Elective
Various dates available. Save 10% on the registration fee. To register, please email education@hccinstitute.org or call 630.283.9246.

This elective is a full-day activity designed to familiarize you with the technology, staffing, and workflows used by Cleveland Clinic, one of our Practice Excellence Partner (PEP) sites, to conduct virtual visits with their patients through synchronous, bi-directional video with the assistance of paramedics at the home.

Online Courses
HCCI offers online courses on a wide range of clinical and practice management topics that are available when and where you are ready to learn! A special NPHI subscription price of $299 includes all courses listed below and is available through April 30, 2020. To purchase your subscription, please email education@hccinstitute.org or call 630.283.9246.

 Topics include:

  • Contracting with Payers: Demonstrating Your Value
  • Building an Effective HBPC Team
  • Legal Compliance for Home-Based Primary Care
  • Documentation for House Calls: Avoiding Negative Audit Outcomes
  • Advanced Coding and Billing: Beyond E/M for House Calls
  • HCC Coding for House Calls
  • Medication Management in Home-Based Primary Care
  • Safety Strategies for Home-Based Primary Care Providers
  • Dementia and Neuropsychiatric Disturbances in HBPC
  • Infection Control in Home-Based Primary Care
  • Telehealth in Home-Based Primary Care
  • House Calls 101: Intro to Home-Based Primary Care
  • The Intersection of Home-Based Primary care and Home-Based Palliative Care (coming soon!)