Course Description

The HCCI House Call Practicum™ is a unique two-day field experience that allows providers and practice managers to shadow trained preceptors and acquire new knowledge and skills in house call operations and clinical care for medically complex patients in the home. The HCCI House Call Practicum™ offers an individualized learning opportunity at one of our Practice Excellence Partner (PEP)™ sites, which are programs recognized nationwide as premier providers of home-based primary care (HBPC).

On Day 1, you will accompany your PEP Preceptor on house calls and observe the various steps followed by the practice prior to, during, and after each home visit. Your preceptor will also describe or demonstrate the practice’s approach to the management of urgent issues in the field, after-hours coverage, communication with practice staff, and care coordination.

On Day 2, you will observe front and back office operations, including scheduling, new patient intake, and appointment confirmation; preparing and maintaining supplies and packing the medical bag; triage and communication; billing, coding, and revenue cycle review; analytics; patient selection criteria and service area; marketing and outreach activities; staffing and productivity.

Learning Objectives

Upon completion of the HCCI House Call Practicum™, you will be able to:

  • Describe the day-to-day practices of one of the nation’s premier home-based primary care programs.
  • Demonstrate enhanced knowledge and skills in HBPC practice operations and efficiency.
  • Apply effective strategies for providing optimal, patient-centered care for medically complex patients in the home.

You may wish to add the optional Telemedicine Elective! This full-day activity is designed to familiarize you with the technology and staffing model used by Cleveland Clinic to conduct virtual visits.


  • Physicians
  • Advanced Practice Providers (NPs, PAs)
  • Nurses (RNs, LPNs)
  • Practice Managers/Administrators
  • Social Workers
  • Residents/Fellows
  • Medical Assistants
  • Other Practice Operations Staff


  • January 12-13, 2021
  • January 19-20, 2021
  • January 26-27, 2021
  • February 9-10, 2021
  • February 16-17, 2021
  • February 23-24, 2021
  • March 9-10, 2021
  • March 16-17, 2021
  • March 23-24, 2021
  • and more in 2021!

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For additional information, please contact HCCI at

This opportunity offers you behind-the-scenes access to the clinical and practice management operations housed at this large multispecialty nonprofit academic medical center. Cleveland Clinic’s Medical Care At Home Program provides primary care services to more than 1,700 frail, home-limited seniors who would otherwise struggle to be cared for in a traditional office setting.

$1,250 per person

Stay tuned: Additional HCCI Practice Excellence Partners™ will be added soon!

Hear from a Practicum participant:

Houce call Practicum

Learn more about the HCCI House Call Practicum™ from one of its recent participants. The program offers a unique two-day ridealong, an individualized educational experience offering learners the opportunity to shadow both direct clinical care and back-office practice support.  Read it here.