The HCCI House Call Practicum™ is a unique two-day field experience that allows providers, practice managers, and others to shadow trained preceptors and acquire new knowledge and skills in house call operations and clinical care for medically complex patients in the home. The HCCI House Call Practicum™ offers an individualized learning opportunity at one of our Practice Excellence Partner (PEP)™ sites, which are programs recognized nationwide as premier providers of home-based primary care (HBPC).

On Day 1, you will accompany your PEP Preceptor on house calls and observe the various steps followed by the practice prior to, during, and after each home visit. Your preceptor will also describe or demonstrate the practice’s approach to the management of urgent issues in the field, after-hours coverage, communication with practice staff, and care coordination.

On Day 2, you will observe front and back office operations, including scheduling, new patient intake, and appointment confirmation; preparing and maintaining supplies and packing the medical bag; triage and communication; billing, coding, and revenue cycle review; analytics; patient selection criteria and service area; marketing and outreach activities; staffing and productivity. As available, additional program features, e.g., Telemedicine, will also be covered on this day.

Learning Objectives

Upon completion of the HCCI House Call Practicum™, you will be able to:

  • Describe the day-to-day practices of one of the nation’s premier home-based primary care programs.
  • Demonstrate enhanced knowledge and skills in HBPC practice operations and efficiency.
  • Apply effective strategies for providing optimal, patient-centered care for medically complex patients in the home.


  • Physicians
  • Advanced Practice Providers (NPs, PAs)
  • Nurses (RNs, LPNs)
  • Practice Managers/Administrators
  • Social Workers
  • Residents/Fellows
  • Medical Assistants
  • Other Practice Operations Staff


Cleveland Clinic Medical Care at Home, an HCCI Practice Excellence Partner™

When this site is selected, the HCCI House Call Practicum™ gives you behind-the-scenes access to the clinical and practice management operations housed at this large multispecialty nonprofit academic medical center. Located in Independence, OH, the Cleveland Clinic Medical Care at Home program provides primary care services to more than 2,100 frail, home-limited seniors who would otherwise struggle to be cared for in a traditional office setting. The program includes physicians, nurse practitioners, physician assistants, community paramedics, and a nurse manager, medical assistants, coordinators, patient services specialists, a medical coder, a reimbursement specialist, and more. In addition to ongoing primary medical care and management of chronic illness, the program offers geriatric consults (for evaluation of memory, physical and mental capacity, fall risk and more) and telemedicine for urgent visits. Cleveland Clinic Medical Care at Home  is also integrated with the primary care practices at Cleveland Clinic and engages in a variety of novel care models to care for patients and achieve value based goals.

Upcoming Dates at Cleveland Clinic Medical Care at Home:

If you are interested in participating in a House Call Practicum at the Cleveland Clinic, please contact HCCI at

note: current wait times for a Practicum at the Cleveland Clinic can be up to two months

Rush@Home, an HCCI Practice Excellence Partner™

Serving the West Side of Chicago, IL, and selected western suburbs, Rush@Home is a growing house calls program that offers longitudinal home-based primary care to patients with 2+_chronic conditions, functional impairment, and past emergency department and hospital utilization. When this site is selected, the HCCI House Call Practicum™ gives you access to the program’s clinical and practice operations, as well as the interdisciplinary team comprised of primary care providers, certified medical assistants, a lead medical assistant, a nurse, a social worker, and the program manager.

Upcoming Dates at Rush@Home:

For additional information, please contact HCCI at

$1,250 per person

Hear from a Practicum participant:

Houce call Practicum

Learn more about the HCCI House Call Practicum™ from one of its recent participants. The program offers a unique two-day ridealong, an individualized educational experience offering learners the opportunity to shadow both direct clinical care and back-office practice support.  Read it here.