Optimizing House Call Programs to Meet the Needs of Medically Complex Patients

Tuesday, December 3 – Wednesday, December 4, 2019
1900 E. Golf Road
Schaumburg (Chicago), Illinois

Day 1: 10:00 am-6:00 pm
Day 2: 8:00 am-2:00 pm

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$475 per person

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General Details:

Available exclusively to members of the National Partnership for Hospice Innovation (NPHI), HCCI is pleased to offer the two-day workshop, Optimizing House Call Programs to Meet the Needs of Medically Complex Patients. This interactive, case-based activity is designed for learners from hospice/palliative practices who want to optimize the business management/ operations for existing house call programs, and/or add a home-based primary care service line to augment other home-based programs. Through this workshop, clinical providers, program administrators, and practice/operations staff will enhance their knowledge and competence in house call operations and in leveraging the collective value of home-based primary care and palliative care to meet the needs of medically complex, home-limited patients. This workshop will include both clinical and practice management tracks and will feature such topics as:

  • Synergies and Solutions: The Intersection of Home-Based Primary Care and Palliative Care
  • Surviving and Thriving in Today’s Dual Environments: Fee-for-Service and Value-Based Care
  • Getting Started: Key Considerations when Launching or Expanding a House Call Program – patient population, staffing, negotiating contracts with payers, budget, marketing, policies and procedures, EHR
  • Optimizing the Daily Operations of House Call Programs – scheduling, productivity, revenue cycle management, technology, provider safety, retention/self-care
  • Coding, Documentation, and Billing for Home-based Medical Care
  • Case Activities: Managing the Longitudinal Care of Medically Complex, Home-limited Patients

Learning Objectives:

Upon completion of the workshop, learners will:

  • Explore the needs of the medically complex, home-limited patient population, various socioeconomic drivers and workforce considerations, and the value presented by home-based primary care and palliative care to address the needs of these vulnerable patients.
  • Examine ways in which house call programs can survive, and even thrive, in dual environments: fee-for-service and value-based.
  • Assess new opportunities available to home-based primary care and palliative care through recently introduced advanced payment models.
  • Discuss a wide range of important considerations when launching or expanding a house call program.
  • Implement a variety of strategies and workflows aimed at optimizing the day-to-day operations of a house call program.
  • Apply documentation requirements to support E/M codes frequently used in home-based medical care and avoid coding risks and red flags.
  • Identify billing opportunities and documentation requirements beyond the E/M codes for home visits and apply strategies for implementing these services into daily practice.
  • Apply appropriate strategies to manage the longitudinal care of home-limited patients with chronic conditions and multiple co-morbidities.

This workshop is intended for clinical providers, program administrators, and practice/ operations staff from member programs of the National Partnership for Hospice Innovation (NPHI).


Thomas Cornwell, MD
Chief Executive Officer,
Home Centered Care Institute (HCCI)
Physician and Founder,
Northwestern Medicine HomeCare Physicians

Brianna Plencner, CPC, CPMA
Manager, Practice Improvement,
Home Centered Care Institute (HCCI)

Rebecca Ramsay, BSN, MPH
Chief Executive Officer,
Housecall Providers

Edwin Zhao, MHA
Outcomes Analyst,
MedStar House Call Program

Accreditation and Designation Statements

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education (ACCME) through the joint providership of PeerPoint Medical Education Institute and the Home Centered Care Institute. PeerPoint Medical Education Institute is accredited by the ACCME to provide continuing medical education for physicians.

PeerPoint Medical Education Institute designates this live educational activity for a maximum of 11 AMA PRA Category 1 Credits™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

Suggested Hotel Accommodations:

Hyatt Regency, Schaumburg
1800 E. Golf Road
Schaumburg, IL 60173

The Hyatt Regency, Schaumburg is adjacent to the office building where the workshop will take place and there is an interior walkway bridge connecting the two buildings. HCCI has reserved a block of rooms at a special discounted rate for NPHI members attending this workshop.

Hotel Reservations:

Call the Hyatt Regency, Schaumburg at (847) 517-6919 and indicate that you will be attending the HCCI Program Exclusively for NPHI.

Reservation Cut-off Date:

There is no cut-off date for reservations, but the rooms are based on availability. You are encouraged to book the reservation as soon as possible in order to secure the corporate rate of $119 plus taxes.


Hotel parking will be available at 1800 E. Golf Road, Schaumburg, IL 60173 at no charge.

Need more information about this workshop? Contact us at education@hccinstitute.org or call 630-283-9246.